New Tickets
The family ended up having to buy new tickets for £244. They had already spent £360 for their original tickets. Mr. Gray explained, “We have lost a day at Disneyland. We were going to have two and a half days there, now it will just be one and a half.”
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Airline Spokesperson
This is what the airline’s spokesperson said about the incident: “We are sorry Mr. Gray and his family missed their flight to Paris on December 9 but we do not accept that this was as a result of inadequate signage. There are 100 digital screens positioned throughout the terminal, including at each boarding gate where airline staff is also on hand to help with any queries from passengers.”
Airline Spokesperson
