Fast-Track
They saw a sign pointing to the fast-track line, so they thought that fast passes were boarding first. They waited because they had regular tickets. At 7:05 am, they saw the board indicating the gate had closed at 7 am.
Fast Track
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Running Behind
They thought the flight was just running a bit behind schedule, so a minute later, after the lines had been through the gate, they approached the help desk so that they could get an update. Mr. Gray recalled, “As we got there, the doors were closing. The women at the desk said we’d missed our flight.”
Running Behind
