Another Flight
The next flight of the airline was on the following day, but it was full. Although Ms. Burton was offered other flights, the first direct flight available was two days later. This meant she would need to wait 48 hours!
Keeping Them Safe
Her walking aid and bag were waiting for her in Bordeaux. This meant mobility was an issue for her at home as she waited to travel. When it comes to the law, she was entitled to £215 as compensation for getting denied boarding and should have been immediately informed.